LTI is positioned to meet all your help desk and support center staffing needs in the Northeast and Mid-Atlantic USA. Whether you have a short-term staffing need, such as a technology rollout or special project, or a longer term staff augmentation need to fill an expertise gap, LTI is your support staffing solution source.

LTI offers four clear advantages:

• A proven proprietary screening process
  LTI leverages a time-tested screening process that aligns position requirements, technical skills, soft skills and other personal attributes that correlate highly to successful support industry performance.
  
  
• Focus on employee development and retention
  LTI is proud of its high employee retention. More than offering jobs, we offer our employees full-time status, paid benefits, and professional development with a structured career path. Our attention to the quality of our employees’ professionalism, skills and contributions—and to your specific needs and goals—is what set our staffing solutions apart from the competition.
  
  
• A total customer satisfaction program
  LTI assigns an account manager to each client. The account manager is accountable for client satisfaction and aligning client goals with employee development. Responsibilities include regular LTI staff goal-setting and review meetings, closely monitoring staff performance and activities, establishing and managing LTI employee career paths. This program not only yields high customer satisfaction, but also allows us to attract, develop, and retain the most experienced support professionals.
  
  
• We practice what we preach
  Finally, our staffing clients appreciate that LTI applies these identical practices to its Strategic Sourcing business, we staff and manage client support desks to agreed upon service levels.