Solutions & Services
Leveraged at Home

Right Sourcing

Leveraged@Home™ Right Sourcing gives organizations an alternative to offshore outsourcing. It offers the ability to realize the often promised offshoring benefits while overcoming the very real disadvantages. 

Right Sourcing provides a framework for “back-sourcing” operations, particularly those that have critical customer-facing interactions, which have failed to meet original business and operations expectations.

Leveraged Technology can develop a tailored Right Sourcing implementation plan and manage its implementation so that you may:

Gain greater operational control, reduce cost, and increase customer satisfaction by:

  • Reducing abandon rates during peak periods
  • Providing access to language or other skills at improved price points
  • Expanding hours of operation and enhancing part-time staff utilization
  • Allowing staffing flexibility without impacting facilities
  • Gaining access to geographically diverse workers to expand coverage with fewer off-hour shifts
  • Implementing consistent measurement and accountability

Better leverage human talent by:

  • Providing guidance on how to effectively hire or transition the right talent into an at-home role
  • Developing and delivering training for new at-home workers and managers
  • Developing and auditing compliance of common standards for at-home and traditional workers

Manage risk by:

  • Identifying critical success factors, key performance indicators
  • Developing and implementing a migration plan
  • Developing a tailored risk-mitigation plan
  • Providing management guidance for effectively integrating at-home and traditional workforces
  • Performing process testing and implementing readiness programs to assure transition success
  • Implementing service levels and a continuous improvement program

Apply appropriate tool upgrades and enhancements by:

  • Identifying reliable broadband providers for your at-home workers
  • Delivering cost effective and reliable Voice over IP (VoIP) communications
  • Delivering all technology tools through a single web-based portal for consistency, compliance, and ease of maintenance

Contact us to learn how LTI can help you with a home sourcing project.

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