Right Sourcing
Leveraged@Home™ Right Sourcing gives organizations an alternative to offshore outsourcing. It offers the ability to realize the often promised offshoring benefits while overcoming the very real disadvantages.
Right Sourcing provides a framework for “back-sourcing” operations, particularly those that have critical customer-facing interactions, which have failed to meet original business and operations expectations.
Leveraged Technology can develop a tailored Right Sourcing implementation plan and manage its implementation so that you may:
Gain greater operational control, reduce cost, and increase customer satisfaction by:
- Reducing abandon rates during peak periods
- Providing access to language or other skills at improved price points
- Expanding hours of operation and enhancing part-time staff utilization
- Allowing staffing flexibility without impacting facilities
- Gaining access to geographically diverse workers to expand coverage with fewer off-hour shifts
- Implementing consistent measurement and accountability
Better leverage human talent by:
- Providing guidance on how to effectively hire or transition the right talent into an at-home role
- Developing and delivering training for new at-home workers and managers
- Developing and auditing compliance of common standards for at-home and traditional workers
Manage risk by:
- Identifying critical success factors, key performance indicators
- Developing and implementing a migration plan
- Developing a tailored risk-mitigation plan
- Providing management guidance for effectively integrating at-home and traditional workforces
- Performing process testing and implementing readiness programs to assure transition success
- Implementing service levels and a continuous improvement program
Apply appropriate tool upgrades and enhancements by:
- Identifying reliable broadband providers for your at-home workers
- Delivering cost effective and reliable Voice over IP (VoIP) communications
- Delivering all technology tools through a single web-based portal for consistency, compliance, and ease of maintenance
Contact us to learn how LTI can help you with a home sourcing project.
