Flexible - Higher Value – Lower Cost
With almost 30 years of experience, leading companies entrust Leveraged Technology to solve their most complex issues. Leveraged Technology offers a range of flexible outsourcing solutions to optimize service levels, reduce and improve cost structures, and strengthen competitive positioning.
Leveraged Technology provide 24x7 multi-lingual technical support to various clients ranging from Pharmaceutical, Retail, Government, Financial Service, Law Firms, Health Care, Life Science, Distribution, Telecommunication, Manufacturing, Media & Entertainment.
Our award wining service desk is staffed with certified and experienced customer service representatives and technical support engineers, ensuring customer satisfaction on every call.
Leveraged Technology focus on world-class service and tailor each solution to your unique requirements, ranging from Tier I Support up to 24/7 technical support via phone, email, live chat or self-service to ensure that the right people with the right skills are available at the right time.
Key Benefits:
- 24x7x365 service
- Increased customer satisfaction
- Contained or reduced operating costs
- Multiple Language Support
- Staff is free to focus on core-business opportunities
- No drain on resources
- Output to ticketing systems
- Implementation is faster than building and staffing your own help desk
Key Features:
- Remote or onsite technical support
- Per-user or points-based pricing
- Customizable SLA & OLAs
- US-based call center
- 24x7x365 support by certified engineers
- ITIL best practices
- Call-dispatch capabilities for on-site repairs
- Customizable escalation process
Leveraged Technology offers clients the flexibility of superior support when they need it most i.e. nights, weekends, holiday, 24x7. We make the decision simple and cost-effective by providing an affordable, scalable, highly technical call center that allows you to lower operating expenses while providing your customers with quality product support.
By choosing Leveraged Technology, you can provide your customers with US-based 24x7 support on software and hardware from certified, frontline-support technicians without draining your staff.
