Please visit our Resource section regularly to read our white papers, articles, case studies, presentations, technical papers and other material written by our experts. 

LTI’s Resource Center provides in-depth information about our solutions and services. It also offers "how-to" presentation materials and articles from well-known practitioners, research and commentaries on best practices from analysts and global thought leaders, and white papers and case studies from LTI’s own product innovation experts.

Explore the resources below to see how LTI can solve your business pains.

• Case Studies
• White Papers
• Webinar Archives
• Data Sheets
• New Articles
  

Case Studies

Title	Description	Download
Expanding Business Focus	This client is a large and long established not-for-profit news organization serving member news and media firms.	Download Now
Improving Support Center Productivity	This client was one of the African divisions of an international petrochemical firm, engaged in oil and gas exploration; refining and marketing of oil, lubricants, fuels, petrochemicals.	Download Now
Addressing an Emerging Market	International supplier of outsourced CRM services including technical support, customer service, pre & post sales support. An excellent technical support company with more than 6,000 employees in 13 support centers around the world.	Download Now
Increasing Efficiency & Quality through Knowledge Management	This client is one of the world’s leading pharmaceutical companies.	Download Now
Increase Service level while controlling spiral costs	This client is a global investment banking, security and investment management firm. Its client base is substantial and diversified, including corporations, financial institutions, governments and high net worth individuals.	Download Now
Improve Customer Experience	This client is the publisher of the world's most vital business and financial news and information in printed and electronic forms.	Download Now
Satisfying demanding clients	One of the world's most prominent law firms. Its clients range from the most sophisticated & dynamic global investment banks, financial institutions, corporations & insurance companies to wealthy individuals.	Download Now
Improving employee job satisfaction thus reducing customer complaint	This client was the Americas sales and distribution division of an international firm that manufactures and sells luxury brand products for kitchen and dining.	Download Now
Implementing an outsourced solution - trouble free	Provider of high performance global extranet to financial services providers, delivering a single connection end-to-end multi-channel data & voice communications solutions around the world.	Download Now

White Paper

Title	Description	Download
The Knowledge Management Maturity Model - Striving for Knowledge-Centered Support	This white paper explains the various characteristics of the Knowledge Management Maturity Model. Evaluate the characteristics of the ten elements of the maturity model. Learn about the characteristic in the four major states of maturity: Reactive, Proactive, Customer-Centric, and Business-Centric. Discover where you are and how you can enhance your Knowledge Management initiative. If you haven’t implemented yet, then this white paper aids you in establishing your vision and the requirements for success.	Download Now
Ten Things to Consider for Sourcing Success	In the face of so many outsourcing problems, why would your organization still choose to outsource services? To ensure that your organization makes the correct sourcing choice, the following ten rules of sourcing success should be considered	Download Now
Knowledge-Centered Support Best Practices	Learn how Knowledge-Centered Support Best Practices May Drive KM Software Adoption in Customer Service	Download Now
The Virtual Model: People, Process and Technology Are Critical to Home-Sourcing Success	Many companies are now home-sourcing their call centers to provide compelling benefi ts such as: decreased real estate costs, increased worker satisfaction, and the ability to tap a more educated labor pool.	Download Now
Outsourcing Evaluation Checklist	This outsourcing evaluation checklist provides your organization with the means to begin sourcing discussions and to develop your initial strategy for a creating sourcing solution that meets your unique needs. This list is only a subset of the possible and necessary questions to ask prior to outsourcing.	Download Now

On-demand Webinar

Title	Description	Download
Is Outsourcing Right for You?	Outsourcing is about more than just saving money. Or at least it can be. More and more is being reported with regard to the trends associated with outsourcing particularly as it relates to offshore options. This webcast deals specifically with the outsourcing of service and support functions typically associated with help desks and contact centers. We explore the benefits and risks of various outsourcing models to give you additional insights into how to manage the "outsourcing question" in your own organization.	Watch Now!