Leveraged@Home™ Workload Management increases operations scalability, flexibility, and control. Adding at-home capabilities to your arsenal is a very effective way to accomplish this goal.
Leveraged Technology can develop a tailored Workload Management implementation plan and manage its implementation so that you may:
Gain greater operational control, reduce cost, and increase customer satisfaction by:
- Reducing abandon rates during peak periods
- Identifying access to language or other skills at improved price points
- Expanding hours of operation and enhancing part-time staff utilization
- Allowing staffing flexibility without impacting facilities.
- Gaining access to geographically diverse workers to expand coverage with fewer off-hour shifts
- Implementing consistent measurement and accountability
Better leverage human talent by:
- Providing guidance on how to effectively hire or transition the right talent into an at-home role
- Developing and delivering training for new at-home workers and managers
- Developing and auditing compliance of common standards for at-home and traditional workers
Manage organizational change by:
- Ensuring tight integration with traditional workforce
- Implementing effective service levels for at-home workers
Apply appropriate tool upgrades and enhancements by:
- Identifying reliable broadband providers for your at-home workers
- Delivering cost effective and reliable Voice over IP (VoIP) communications
- Delivering all technology tools through a single web-based portal for consistency, compliance, and ease of maintenance
Contact us to learn how LTI can help you with a home sourcing project.