Insourcing offers clear benefits in non-standard support environments. It is especially well-suited to support organizations that require a combination of:

• Deeply specialized technical, product, or business knowledge
• Need to improve or enhance current service levels
• The ability to provide highly complex support
• Best practice-based operations (e.g., ITIL^®, HDI)
• Operational accountability and continuous improvement
• Seamless integration of support into the culture and business
• Exacting service delivery