Distributed Contact Management Capabilities

Leveraged Technology, Inc. (LTI) has over 20 years of successfully integrating people, process, and technology into highly diverse client organizations that all share the same ultimate goal — implementing an operating platform that creates business advantage.

Our capabilities include distributed contact management, which focuses on the effective leveraging of Voice over IP technology, in self- and third-party-hosted forms.

LTI can help you:

• Identify opportunities to improve your communications infrastructure
  Presence management, transparent mobility options, tight integration with mobile devices and seamless remote communications enable your internal and external customers to reach you wherever you are, communicating by means of whatever channel — phone, fax, email, web/chat — is most effective or convenient at the time.

• Develop successful business cases for technology change
  New technology can bring great benefit or costly distraction. Proven, tangible gains in productivity, along with cost savings resulting from a converged voice and data infrastructure can produce a generous ROI. Leverage our experience to prepare a business case that will allow your organization to achieve the highest risk-adjusted returns from your technology investment.

• Integrate DCM with existing CRM, network and applications infrastructure
  Our experienced consultants will examine your business communications platform, and leverage the proven, standards-based unified communications capabilities of appropriate vendor solutions to make full use of your existing investments. Our years of experience in voice and data communications, CRM, and integrating a wide variety of vendor platforms over the years will ensure that you are delivered a complete, integrated solution.

• Apply industry standard operations management techniques to your communications workflow

• Fully realize a strategy’s promise
  Every organization faces a different mix of internal and external challenges. LTI’s long-established record of delivery success in consulting engagements as well as in day-to-day service-level accountability for demanding, high performance customer service and support operations provides each client with a key advantage… LTI’s consistent ability to devise strategies that succeed in unique environments and circumstances.