With over 20 years of experience, leading companies entrust us to solve their most complex issues. LTI offers a range of flexible outsourcing solutions to optimize service levels, reduce and improve cost structures, and strengthen competitive positioning.
We provide 24x7 call handling or technical support to various clients ranging from Pharmaceutical, Retail, Financial service, Law Firms, Health Care, Life Science, Distribution, Telecommunication, Manufacturing, Media & Entertainment
Our NY & NJ based call centers are staffed with certified and experienced customer service representatives and technical support engineers, ensuring customer satisfaction on every call.
We focus on world-class service and tailor each solution to your unique requirements, ranging from Tier I Support up to 24/7 technical support.
Key Benefits:
- 24x7x365 service
- Increased customer satisfaction
- Contained or reduced operating costs
- Multiple Language Support
- Staff is free to focus on core-business opportunities
- No drain on resources
- Output to ticketing systems
- Implementation is faster than building and staffing your own help desk
Key Features:
- Per-user or points-based pricing
- Customizable SLA & OLAs
- US-based call center
- 24x7x365 support by certified engineers
- ITIL best practices
- Call-dispatch capabilities for on-site repairs
- Customizable escalation process
LTI offers clients the flexibility of superior support when they need it most i.e. nights, weekends, holiday, 24x7. We make the decision simple and cost-effective by providing an affordable, scalable, highly technical call center that allows you to lower operating expenses while providing your customers with quality product support.
By using LTI Remote Service Desk, you can provide your customers with US-based 24x7 support on software and hardware from certified, frontline-support technicians without draining your staff.