For over two decades, Leveraged Technology, Inc., (LTI) has helped Fortune 500, 1000 and mid-range businesses realize high performance, business-aligned IT and customer service and support results. Its work is geographically centered in North America, but has extended to Asia, Europe, and Africa to satisfy client needs.

LTI excels in demanding and dynamic environments. Its consultants bring senior/executive management credentials, best-practice knowledge, and an acute understanding of how to execute successfully — technically, politically, culturally — and instill accountability in today’s challenging environment. Additionally, each consultant possesses operations, IT, customer service, business, and/or industry vertical specialties.

To address more complex and pressing initiatives, LTI forms multi-disciplinary teams of individuals who have previously worked together. These are optimized to execute rapidly in each specific context.

LTI’s pragmatic, tailored management solutions reflect the quality of its people, processes, and collective organizational knowledge. They help its clients realize rapid business value in the following areas:

• Managed IT Support Services — Provides a high-touch, “white-glove” managed IT support service practice. It focuses on financial services, telecommunications, pharmaceutical and media verticals, but can be effectively leveraged by any organization that requires mission-critical internal or external customer support.
  
  LTI’s service-level based management and ongoing improvement programs provide service excellence and both business and operating flexibility as they drive efficiency, performance and cost reduction over time.

• Program Management/Governance — Originally developed for Leveraged Technology’s IT implementation practice, its program management/governance concentration has expanded to ensure seamless transition between service providers as well as provide common governance and accountability standards for multiple service providers, independent of location or affiliation.
  
  
• Strategic Sourcing Advisory — Gives senior and executive leadership the quantitative and qualitative insight to make informed sourcing decisions consistent with their organization’s business, operations, and risk management requirements.
  
  
• Knowledge Management — Leverages deep-rooted experience and longstanding leadership in capturing and leveraging organizational knowledge and intellectual property, which is essential to operations efficiency, sourcing flexibility, merger and acquisition success and, of course, customer satisfaction.
  
  
• Customer Experience Management — Draws on the intersection of LTI’s business, operations, and IT expertise enabling it to map out, socialize, and execute a CEM strategy that effectively interacts, engages and serves an organization’s current and potential customers.

LTI’s teams apply business, operations, customer service, and delivery experience to address client pain points. The firm focuses not only on meeting ROI hurdles, but also on identifying and managing business, operations, and execution risk.

Leveraged Technology’s bottom-line objective is to provide effective solutions that give each client positive business and operating leverage that can readily adapt to changing business conditions.