The next generation of Customer Experience Management (CEM) software tools are here. They enable your company to build a customer-centric business through improved workflow, process improvements and self-service strategies. If you need to upgrade or are just beginning to evaluate tools and technologies, Leveraged Technology can help you. We maintain a staff of seasoned business analysts, developers and operations specialists with deep, real-world CEM integration experience.

Leveraged Technology offers these services:

• New implementations, migrations from legacy tools, upgrades, and reconfigurations
• Integration with core front- and back-office business systems
• Installation of Siebel, Microsoft CRM, RightNow Technologies, Interactive Intelligence and Clarify
• Implementation experience with multiple incident and service request management tools, including Remedy, Magic, Vantive, HEAT, Peregrine, and Track-IT!

Our capabilities and track record of implementation success help you speed your project to completion while reducing overall project risk.