Leveraged Technology has helped hundreds of organizations deliver high performance, business-aligned customer service and support.
2007: Folded IHS Support Solutions into Leveraged Technology to create a unified brand that reflected our decades of success helping clients achieve business benefit in each uniquely constrained environment by optimizing people, process, and technology.
2006: Launched Leveraged@HomeTM solution suite to help organizations understand how a remote workforce can drive business benefit and achieve implementation success in each unique environment.
2004: Became a key RightNow Technologies partner, managing major/strategically important implementations and later providing strategic customer experience and relationship management expertise to senior leadership of RightNow’s then-largest customer. Was recognized for leading RightNow’s "2005 Outstanding Project Team."
2003: Launched a strategic sourcing advisory practice to help senior leadership and group heads make informed sourcing decisions that were consistent with business, operations, and risk managment requirements.
2002: Re-branded IHS Helpdesk Service division to IHS Support Solutions to reflect the breadth and depth of our customer service and support capabilities.
2000: Initiated a high-touch, “white-glove” managed IT support service practice in financial services, telecommunications and media verticals, filling an unmet market need. Introduced MegaMetrics approach to assure ongoing service excellence.
1998: Profiled in Inc magazine, which described our proven help desk staffing and retention model.
1995: Demonstrated deep expertise in packaged CRM solution implementation and Customer Experience Management strategy. As Clarify and Seibel partners, we designed, implemented and integrated complex, enterprise-class CRM solutions, building on our decade-long record of business-aligned strategic IT planning and solution delivery.
1993: Developed a large-scale, proprietary, retail CRM platform for a regional Bell operating company to improve customer experience and enhance revenues.
1991: Formalized practice as IHS Helpdesk Service division. IHS became a charter member of HDI (f/k/a Help Desk Institute) and its strategic advisory board.
1989: Launched a dedicated help desk staffing, training and managed service practice
1988: Involved broadly in a complex global financial services product development and roll-out. Under intense time pressure, provided and managed a large-scale product, IT, operations, quality assurance, and customer training team across four continents. This heavily leveraged our program management, business knowledge/strategy and IT development integration expertise.
1987: Awarded Ernst & Young’s Entrepreneur of The Year®.
1986: Firmly established banking and brokerage IT strategy and execution credentials. Leveraged deep front- and back-office experience to drive our customer-centered focus. Helped our clients differentiate customer products and service by segment (e.g., high net worth).
1984: Founded Leveraged Technology, Inc.